By accessing our website and purchasing from Montresor Infini, you agree to the following terms and conditions:
- General Information
Montresor Infini reserves the right to change or update these terms at any time without prior notice. It is your responsibility to check these terms periodically for changes. - Intellectual Property
All content on this site, including images, text, and graphics, is the property of Montresor Infini. Any unauthorized use of this content is prohibited. - Product Information
We aim to ensure all product descriptions, pricing, and images are as accurate as possible. However, slight variations in color and size may occur due to different displays and manufacturing tolerances. - Order Acceptance
Montresor Infini reserves the right to refuse or cancel any orders due to issues with product availability, errors in product or pricing information, or issues with payment verification. - Pricing and Promotions
All prices are listed in [Currency]. Promotions and discounts may vary and are subject to specific terms and conditions. Montresor Infini reserves the right to withdraw or change promotions at any time without prior notice.
Shipping Policy
Order Processing
- Orders are typically processed within 1-3 business days. You will receive an email confirmation once your order is shipped.
- Processing times may vary during high-demand periods, holidays, or sales events.
Shipping Options and Rates
- We offer standard and express shipping options. Shipping costs and estimated delivery times will be calculated at checkout based on your location.
Shipping Times
- Standard Shipping: Estimated 7-14 business days.
- Express Shipping: Estimated 3-7 business days.
International Shipping
- Montresor Infini ships internationally. Please note that import duties, taxes, and customs fees are the responsibility of the customer and may be due upon arrival.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email to track your package.
Lost or Delayed Packages
- Montresor Infini is not responsible for packages lost or delayed by the carrier. However, we will do our best to assist you in tracking down your package.
Return and Refund Policy
Returns
- We accept returns within 14 days of delivery for items in their original, unworn condition and with original packaging.
- To initiate a return, please contact our customer service team at [Your Email Address] with your order number and reason for return.
Return Process
- Request a Return: Email us at [Your Email Address] within 14 days of receiving your item.
- Ship the Item: Once your return is approved, ship the item back to us in its original packaging. Customers are responsible for return shipping costs.
- Refund Processing: Once we receive and inspect your return, we will process your refund within 7-10 business days.
Refunds
- Refunds will be credited back to your original payment method.
- Shipping fees are non-refundable.
- Sale items are not eligible for refunds.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange a replacement or refund upon receiving photos of the damage.
Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Non-Returnable Items
- Customized, engraved, or personalized items are non-returnable.